At shopAnarkalisuit, we want to ensure you get the perfect outfit. If your product has a size issue or arrives damaged, we are here to quickly replace it for you. Please read our simple rules below:
1. Free Replacement for Size Issues & Damages
Agar aapke product mein size ka issue hai ya product damaged received hua hai, toh hum use same product ke sath replace kar denge.
- Free Shipping: Sizing issue ya damage hone par, exchange aur replacement ka pura shipping cost shopAnarkalisuit bear karega. Customer ko koi extra charge nahi dena hoga.
- Unboxing Video: Damage ya wrong item claim karne ke liye parcel opening video mandatory (zaroori) hai. Delivery ke 7 din ke andar video ke sath humse contact karein.
2. Standard Returns (No Cash Refund Policy)
Agar product bilkul theek hai par aapko design pasand nahi aaya ya aap apna mind change karte hain:
- Timeframe: Aap delivery ke 7 days ke andar return request kar sakte hain.
- Credit Note: Hum strictly No Cash Refund policy follow karte hain. Kisi bhi return ke badle aapko shopAnarkalisuit Credit Note diya jayega jo 3 months tak valid rahega aur aap use future purchase ke liye use kar sakte hain.
Product Condition for Exchange/Return
Replacement ya credit note lene ke liye product ka in conditions mein hona zaroori hai:
- Product unworn, unwashed, aur unaltered hona chahiye.
- Sabhi original brand tags aur packaging sath mein honi chahiye.
How to Start a Request (Process)
- Contact Us: Delivery ke 7 din ke andar humein WhatsApp (+91 9408108383) ya email care@shopanarkalisuit.com par apna Order Number aur product ki photo/unboxing video bhejein.
- Reverse Pickup: Hum aapke address se reverse pickup arrange karne ki poori koshish karenge.
- Self-Shipping: Agar aapke area mein courier partner ki reverse pickup service nahi hai, toh aapko product hamare Surat warehouse address par ship karna hoga.
Important Guidelines
- One-Time Exchange: Ek order par sirf ek hi baar exchange/replacement allow kiya jayega.
- Cancellations: Aap order place karne ke 6 hours ke andar use cancel kar sakte hain. Ek baar order dispatch (ship) hone ke baad cancellation nahi hoga.
- International Orders: India ke bahar ship kiye gaye orders par returns, exchange ya replacement available nahi hai.